Consumer Issues and Complaints
Resolver, which is associated with Money Saving Expert, can offer useful guidance in pursuing consumer complaints. The CAB site also describes the complaints processes and offers template letters.
In most cases, the process involves writing a formal complaint to the supplier who should reply and give you a chance to escalate the complaint if you are not satisfied with their response. If you are again not satisfied, or if eight weeks have passed since your first formal complaint you can refer the matter to the relevant Ombudsman. You should always keep copies of the letters you have sent and get a proof of posting receipt from the Post office.
There are many Ombudsmen dealing with various issues. Here is a selection:
|The Financial Ombudsman deals with,
PPI, banks, payday lenders, insurance, most investments and some pensions.
|Ombudsman Services cover,
"the communications, energy, property and copyright licensing industries".
|The Parliamentary and Health Service Ombudsman states,
|The Housing Ombudsman
rules on tenancy issues.
|The Local Government Ombudsman
"looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides."
|This is the Communications and Internet Services Adjudication Scheme.
They referee disputes with telecommunications companies, but not all of them. Here's a link to their lists.
|The Information Commissioner's Office is
"The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals."